Política de Envío y Devoluciones
Shipping
Delivery time is 2 to 5 working days for standard shipment.
The cost of standard shipping is 5,90€.
El envío es gratuito en compras mayores a 50€ para la Península Ibérica (España y Portugal) salvo en mobiliario.
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of each shipping confirmation, within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the order confirmation.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver to your home on Saturdays or Sundays.
For the purposes of these conditions, it shall be understood that "delivery" or that the order has been "delivered" at the moment in which you or a third party indicated by you, acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
In case of shipment to a destination outside the EU, customs charges are to be borne by the customer.
Returns
Our return policy is for a period of 14 days from receipt. In order for a return to be accepted, the item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Para completar su devolución, necesitamos un recibo o prueba de compra. Póngase en contacto con nosotros en [email protected]
Please do not send your purchase to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and automatically charged to your credit card or original method of payment within a certain number of days.
Late or lost reimbursements
If you have not yet received your refund, please check your bank account again first.
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is issued.
If you have done all this and still have not received your refund, please contact us at [email protected].
Changes
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected].
Return shipment
Para devolver el producto, contacte a [email protected] solicitando una devolución. Nos contactaremos con usted para facilitarle la dirección a dónde debe enviar la devolución.
You will be responsible for paying your own shipping charges to return or exchange your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.